Your privacy matters to us. We are committed to protecting your personal information with transparency, care, and respect. This policy outlines what data we collect, how we use it, and your rights regarding that information.
Information We Collect
1. Contact Details (Name, Email, Phone):
Collected when you make a reservation, subscribe to offers, or communicate with customer service. This helps us confirm bookings, send updates, and maintain efficient communication.
2. Booking Information and Preferences:
Includes check-in/check-out dates, room type, special requests, and other preferences you share to improve your experience. This allows us to personalize your stay and services accordingly.
3. Payment Information (Secure & Encrypted):
Used for processing reservations, purchases, or casino-related transactions through secure systems. Full payment details are not stored on our servers. We comply with industry standards for financial data protection.
4. Guest Feedback:
Voluntarily provided via surveys, emails, reviews, or in-person feedback. This helps us improve services and enhance guest satisfaction.
How We Use Your Information
To Manage Reservations and Services:
We use your data to confirm bookings, send important updates, adjust accommodations to match your preferences, and provide real-time assistance during your stay.
To Personalize Experiences and Improve Services:
Preferences and historical data help us refine your future visits — from room selection to personalized suggestions and service enhancements.
To Share Offers and Promotions (If Opted-In):
You may receive special deals, loyalty rewards, and event invitations based on your interests, only if you’ve agreed to receive marketing communications.
Your Data Rights
Access to Information:
You may request a copy of the personal data we hold about you at any time.
Correction or Deletion Requests:
You may ask us to update inaccurate information or delete certain data, subject to legal or operational requirements.